Regret for non-deliverance of order. Letter writing

Regret for Delay in Supply of Sports Goods – Official Letter

Q: The sports teacher of a School placed an order on behalf of the school to your company for sports goods. There has been a delay in supply. You, being the sales manager regret and promise immediate delivery through a letter in not more than 150 words.

James Books & Goods Company

Santoshpur Avenue, & Kolkata - 700075

25 June, 2022

To,

The Sports teacher,

Memari. V. M. Institution (Unit-2)

Hatpukur, Memari, Burdwan

Subject: Regret for Delay in Supply of Sports Goods

Respected Sir,

I hope this letter finds you in good health and high spirits. I am writing to you on behalf of James Books and Goods Company as the Sales Manager, and I would like to express my deepest regrets regarding the recent delay in the supply of sports goods to your esteemed institution.

At James Books and Goods Company, we understand the significance of providing timely and efficient services to our valuable clients. Unfortunately, due to unforeseen circumstances beyond our control, we encountered an unexpected delay in the procurement process of the sports goods you ordered. This delay has caused inconvenience to your school, and for that, we sincerely apologize.

We deeply value the long-standing partnership we have established with Memari. V. M. Institution (Unit-2) and recognize the importance of delivering quality products promptly. Our team is actively working to rectify the situation and expedite the delivery process to ensure that the sports goods reach your school at the earliest possible date.

To mitigate the impact of this delay, we have taken the following steps:

1. We have allocated additional resources to expedite the procurement process and ensure the availability of the required sports goods.

2. Our logistics team is in constant communication with the shipping carrier to track the shipment and provide real-time updates on the expected delivery date.

3. We are offering a discount on the total invoice value of the sports goods as a token of our apology for the inconvenience caused. The details of this discount will be provided in a separate communication.

We understand the importance of sports in the overall development of students, and we sincerely regret any disruption this delay may have caused to your school's activities. We assure you that we are taking all necessary measures to rectify the situation and prevent any such delays from occurring in the future.

We genuinely appreciate your patience and understanding during this time. If you have any further questions or concerns regarding the delayed supply of sports goods, please do not hesitate to contact me directly at 9876543210 or via email at "jamesbookseller@gmail.com". I will personally ensure that all your queries are addressed promptly.

Once again, please accept our heartfelt apologies for the inconvenience caused. We remain committed to delivering the highest level of service and look forward to serving your esteemed institution with excellence in the future.

Thank you for your continued trust and support.

Sincerely,

Abinash Bose (Sales Manager)

James Books & Goods Company

*****

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